Privacy Policy

1. Who We Are

TrueBuild ("we", "us", "our") is a construction and building maintenance company based at 102 High Street, Edenbridge, Kent, TN8 5AR. We are the data controller for the personal information collected through this website.

You can contact us at: [email protected] or by calling 01732 864160.

2. What Information We Collect

We may collect the following types of personal information:

• Your name and contact details (phone number, email address) when you submit a quote request or contact form
• Details about your project or property when you request a quote
• Your name and review text if you submit a review through our website
• Technical data such as your IP address, browser type, and pages visited (via analytics tools)

3. How We Use Your Information

We use your personal information to:

• Respond to your enquiries and provide quotes for building work
• Carry out the services you have requested
• Display reviews you have submitted on our website
• Improve our website and services
• Comply with our legal obligations

4. Legal Basis for Processing

We process your personal data on the following legal bases under UK GDPR:

• Contractual necessity — to provide you with a quote or carry out building work
• Legitimate interests — to respond to your enquiries and improve our services
• Consent — where you have explicitly agreed (e.g. submitting a review for publication)

5. How Long We Keep Your Data

We retain personal data only for as long as necessary for the purposes for which it was collected. Enquiry and quote data is typically retained for up to 3 years. If you have carried out building work with us, we may retain relevant records for up to 7 years for legal and accounting purposes.

6. Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your information with trusted subcontractors or tradespeople where necessary to carry out work you have requested, and with professional advisors (accountants, solicitors) where required. We will never share your data for marketing purposes without your explicit consent.

7. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data ('right to be forgotten')
• Object to or restrict processing of your data
• Data portability — receive your data in a structured, machine-readable format
• Withdraw consent at any time (where processing is based on consent)

To exercise any of these rights, please contact us at [email protected]. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

8. Cookies

Our website uses cookies to improve your browsing experience. Please see our Cookie Policy for full details of the cookies we use and how to manage them.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.